Provided excellent customer service to passengers at the ticketing counter, gate, and boarding areas, ensuring a positive travel experience.
Assisted customers with ticket purchases, changes, and cancellations, while adhering to airline policies and procedures.
Handled and resolved customer complaints, requests, and issues in a timely and satisfactory manner.
Coordinated with other departments, such as baggage services and ground operations, to ensure smooth and efficient operations.
Proficiently operated computerized reservation systems, handled cash transactions, and maintained accurate records of ticket sales.
Conducted boarding procedures, including document verification, seat assignments, and boarding announcements.
Assisted passengers with special needs, such as unaccompanied minors, elderly individuals, and passengers with disabilities.
Collaborated with colleagues to maintain a positive work environment and contribute to team goals.